ServiceDog.AI
For Landlords, Property Managers & HOAsPara Propietarios

The Fair Housing Act didn't change. The playbook did. La Ley de Vivienda Justa no cambió. El manual sí.

On September 17, 2025, HUD withdrew the two documents — FHEO Notice 2013-01 and FHEO Notice 2020-01 — that told you, for a decade, how to evaluate assistance animal requests. The Fair Housing Act is still federal law. Your obligations haven't vanished. This is your 2026 operating manual: clean, practical, and court-tested. El 17 de septiembre de 2025, HUD retiró los dos documentos que te decían cómo evaluar solicitudes de animales de asistencia. La FHA sigue siendo ley federal. Tus obligaciones no desaparecieron. Este es tu manual operativo 2026.

Verify a documentation letterVerificar una carta Jump to the processAl proceso

What actually changed in 2025Qué cambió realmente en 2025

On September 17, 2025, HUD issued a memorandum to its Office of Fair Housing and Equal Opportunity staff implementing Executive Orders 14192 and 14219. The memo withdrew dozens of guidance documents across multiple topics. Two of them matter directly for your assistance animal decisions:El 17 de septiembre de 2025, HUD emitió un memorándum implementando las Órdenes Ejecutivas 14192 y 14219. El memorándum retiró docenas de documentos de guía. Dos importan para animales de asistencia:

  • FHEO Notice 2013-01"Service Animals and Assistance Animals for People with Disabilities in Housing and HUD-funded Programs""Animales de Servicio y Animales de Asistencia en Vivienda"
  • FHEO Notice 2020-01"Assessing a Person's Request to Have an Animal as a Reasonable Accommodation Under the Fair Housing Act""Evaluación de Solicitudes de Acomodación Razonable bajo la FHA"

Both documents are no longer on HUD's website. HUD's official position is that they "should not be utilized moving forward" — but the memo explicitly says this withdrawal is "not necessarily final." Until HUD issues new guidance, the field is operating without a federal playbook.Ambos documentos ya no están en el sitio de HUD. La posición oficial es que "no deben utilizarse". Pero el memorándum explícitamente dice que esta retirada "no es necesariamente final".

Practical impact for you Impacto práctico

You can no longer cite FHEO-2020-01's "best practices" as a defense if a tenant files a complaint. What the statute and case law say is what matters now — and both still require you to engage with every reasonable accommodation request in good faith.Ya no puedes citar las "mejores prácticas" de FHEO-2020-01 como defensa. Lo que dicen el estatuto y la jurisprudencia es lo que importa.

What didn't changeQué no cambió

This is important and worth saying clearly: the Fair Housing Act itself is untouched. 42 U.S.C. §§ 3601–3619, with its implementing regulations at 24 C.F.R. § 100, all remain in force. That means:Esto es importante: la Ley de Vivienda Justa no se tocó. 42 U.S.C. §§ 3601–3619, con sus regulaciones en 24 C.F.R. § 100, siguen vigentes. Eso significa:

  • You must still provide reasonable accommodations to people with disabilitiesDebes proveer acomodaciones razonables
  • Assistance animals are still not pets under the FHALos animales de asistencia siguen sin ser mascotas bajo FHA
  • You still cannot charge pet deposits, pet rent, or pet fees for assistance animalsNo puedes cobrar depósitos ni rentas de mascota
  • Breed, size, and weight restrictions still cannot be applied to assistance animalsLas restricciones de raza/tamaño no aplican
  • A tenant can still file a HUD complaint, a state complaint, or sue you in federal court for denying a reasonable accommodationUn inquilino puede aún presentar queja HUD, estatal o demanda federal

Your legal exposure for denying a valid request has not decreased. It's arguably increased, because there's no federal cheat sheet to fall back on as "good faith" evidence.Tu exposición legal no ha disminuido. Podría decirse que aumentó, porque ya no hay guía federal para justificar "buena fe".

The terms you need to knowLos términos clave

Assistance AnimalAnimal de Asistencia

The FHA's umbrella term. Covers both Service Animals and Support Animals. Any reasonable species. May or may not have formal training. This is the term your policy should use.El término paraguas de la FHA. Cubre Animales de Servicio y de Apoyo. Cualquier especie razonable. Este es el término que tu política debe usar.

Service AnimalAnimal de Servicio

Under the ADA, a dog (or miniature horse) individually trained to perform specific tasks for a disability. When a dog is obviously a service dog — for example, a visibly trained guide dog with a handler using a white cane — you may not ask for documentation. When it's not obvious, you may ask two and only two questions: (1) is the dog required because of a disability? (2) what work or task has it been trained to perform?Bajo ADA, un perro entrenado para tareas específicas por una discapacidad.

Support Animal (Emotional Support Animal)Animal de Apoyo

An animal whose presence provides therapeutic benefit for a person with a mental or emotional disability. No training required under federal law. Protected only in housing under the FHA — not in restaurants, not on airplanes. The FHA covers these exactly the same way it covers Service Animals in the housing context.Un animal cuya presencia brinda beneficio terapéutico. Sin entrenamiento requerido. Protegido solo en vivienda bajo FHA.

Reasonable accommodationAcomodación razonable

A change to your "no pet" policy (or your fees, or your breed restrictions) that allows a person with a disability to have an equal opportunity to use and enjoy the dwelling. You must grant a reasonable accommodation request unless it would be an "undue financial and administrative burden" or "fundamentally alter" the nature of your housing. Both of those are high bars in practice.Un cambio a tu política de "no mascotas" que permite a una persona con discapacidad usar la vivienda. Debes otorgarla a menos que sea una "carga financiera y administrativa indebida".

What you can ask — and what you can'tQué puedes preguntar — y qué no

The rule turns on whether the disability is "obvious" and whether the animal's function is "obvious." If both are obvious, you cannot ask for anything. If either is not obvious, you may ask for reliable documentation that the person has a disability and needs the animal.La regla depende de si la discapacidad es "obvia" y la función del animal es "obvia". Si ambas son obvias, no puedes pedir nada.

You CAN ask forPUEDES pedir

  • A signed letter from a licensed healthcare professional confirming the disability and the need for the animal (when not obvious)Carta firmada de profesional de salud confirmando discapacidad y necesidad
  • The professional's license number and state of licensureNúmero de licencia del profesional
  • Confirmation the professional has evaluated the tenant (date of evaluation)Confirmación de evaluación
  • Basic information about the animal — species, breed, approximate weight, nameInfo básica del animal
  • Current rabies vaccination record (if state/local law requires it of all pets)Vacuna de rabia actual
  • A clear written request (you may create a form for this)Solicitud por escrito

You CANNOT ask forNO PUEDES pedir

  • The specific diagnosis or nature of the disabilityEl diagnóstico específico
  • Medical records, therapy notes, or prescription historyExpedientes médicos
  • A demonstration of the animal's training or tasksDemostración de entrenamiento
  • "Certification" or "registration" of the animal"Certificación" o "registro"
  • A pet deposit, pet rent, or pet fee for the assistance animalDepósito o tarifa de mascota
  • Breed, size, or weight exclusions applied to the animalExclusiones de raza/tamaño
  • That the tenant obtain the animal from a specific sourceQue obtenga el animal de una fuente específica
  • Liability insurance specific to the animal (beyond standard renters insurance)Seguro específico para el animal

Fees, deposits & damageTarifas, depósitos y daños

This is where mistakes cost money. The rule is simple even if the practice is tempting:Aquí es donde los errores cuestan dinero. La regla es simple:

No pet deposit. No pet rent. No pet fee. No breed premium. Not before move-in, not at signing, not as a "refundable deposit," not rolled into rent. The assistance animal is not a pet under the law, so pet-related charges cannot apply.Sin depósito. Sin renta de mascota. Sin tarifa. El animal no es mascota bajo la ley.

You can charge the tenant for actual damage the animal causes — after the fact, billed at actual cost. A chewed baseboard, a stained carpet, a scratched door. That's not a pet fee; it's general damage recovery, exactly the same as you'd bill a tenant for damage caused by any other source. You may also require pet-type fees (cleaning, damage deposit) for animals that are not assistance animals.Puedes cobrar por daño real — después, a costo real.

The 2026 step-by-step processEl proceso paso a paso 2026

This is the workflow we recommend — tested against actual FHA litigation outcomes, current as of 2026 post-HUD-withdrawal.Este es el flujo recomendado — probado contra litigios FHA reales.

Receive the request in writingRecibe la solicitud por escrito

A tenant's request does not need to be on a specific form or use specific words. A text, an email, a handwritten note — all valid. If it's verbal, confirm it in writing yourself within 24 hours ("Confirming our conversation — you've requested accommodation to have an assistance animal. Here's what I'll need...").La solicitud no necesita forma específica. Si es verbal, confírmala por escrito en 24 horas.

Assess whether the disability & need are obviousEvalúa si la discapacidad y necesidad son obvias

If a wheelchair user arrives with a guide dog — obvious on both. You cannot ask for anything. If the request is from someone you cannot visually assess as having a disability, or the animal's connection to a disability is not apparent, you may proceed to ask for documentation.Si la discapacidad y conexión son obvias, no puedes pedir nada.

Ask for reliable documentation — narrowlyPide documentación confiable — estrictamente

Request only what you are allowed to request (see above). Do not ask for medical records. A letter from a licensed healthcare professional on letterhead, with license number and jurisdiction, is the gold standard. If the tenant works with TheraPetic® or one of our network providers, you can verify the letter instantly at officialserviceanimal.com.Pide solo lo permitido. Carta de profesional licenciado con número de licencia es el estándar.

Verify the credentials — don't challenge the diagnosisVerifica credenciales — no cuestiones el diagnóstico

You can confirm the licensed professional is actually licensed (state board websites are free and public). You cannot contact the professional to second-guess the diagnosis. You cannot require the tenant to sign a HIPAA release for their medical records. If the letter appears to come from a pay-per-letter website with no actual clinical relationship, the state-by-state law on that is evolving — California, for example, requires a 30-day established clinical relationship.Puedes confirmar que el profesional está licenciado. No puedes cuestionar el diagnóstico.

Respond in writing within 10 daysResponde por escrito en 10 días

A delayed response is effectively a denial and courts have treated long silences as FHA violations. Ten business days is our recommended standard — respond with an approval, a request for more information, or a denial with specific reasons. Keep every email, form, and response in the tenant's file.Respuesta por escrito en 10 días hábiles.

Approve & update the lease addendumAprueba y actualiza addendum al contrato

Add an assistance animal addendum to the lease. It should confirm: the animal is approved as an assistance animal (not a pet), no pet fees apply, the tenant is responsible for actual damage and for controlling the animal, and the accommodation can be revoked if the animal becomes a direct threat or causes substantial physical damage. Template below.Añade addendum confirmando: aprobado como animal de asistencia, sin tarifas, inquilino responsable de daño real.

Monitor and documentMonitorea y documenta

After approval, treat the tenant the same as any other. Noise complaints, waste issues, or damage should be documented exactly as with any tenant — dated incident reports, photos, witness statements. These documents become critical if you ever need to revoke the accommodation for cause (see "When things go wrong," below).Tras aprobación, trata al inquilino como a cualquier otro. Documenta quejas y daños.

Response templatesPlantillas de respuesta

These are starting points. Run them by your attorney for your jurisdiction — especially post-September 2025 where state law is now doing heavier lifting.Estos son puntos de partida. Revísalos con tu abogado.

Template 1 — Acknowledgment & request for documentationPlantilla 1 — Acuse y solicitud de documentación

Dear [Tenant Name], Thank you for your request dated [DATE] for a reasonable accommodation under the Fair Housing Act to have an assistance animal in your unit at [ADDRESS]. To process your request, we ask that you provide the following documentation within 10 business days: 1. A signed letter from a licensed healthcare professional confirming: (a) you have a disability (the specific diagnosis is not required); (b) the animal provides a therapeutic benefit or performs work related to your disability; (c) the professional's name, license number, state of licensure, and signature date. 2. Basic information about the animal: - Species, breed, and approximate weight - Animal's name - Current rabies vaccination record (where applicable) We will respond to your request in writing within 10 business days of receiving the above. This request for documentation is made in accordance with the Fair Housing Act, 42 U.S.C. §§ 3601–3619 and is not a denial. Please direct documentation to: [EMAIL / ADDRESS] Sincerely, [Your name, Property]

Template 2 — Approval & lease addendumPlantilla 2 — Aprobación y addendum

ASSISTANCE ANIMAL ACCOMMODATION ADDENDUM This addendum to the lease agreement dated [DATE] between [LANDLORD] and [TENANT] for the premises at [ADDRESS] confirms the following: 1. TENANT is approved to keep one (1) assistance animal, identified as: Name: [ANIMAL NAME] Species: [SPECIES] Breed: [BREED] Weight: [WEIGHT] 2. The animal is an assistance animal under the Fair Housing Act and is not a pet. No pet deposit, pet rent, pet fee, or breed/size/weight restriction applies. 3. TENANT remains financially responsible for any actual damage caused to the unit or common areas by the animal, billed at actual cost. 4. TENANT will maintain the animal's current rabies vaccination (and any vaccinations required by state or local law applicable to all animals in the jurisdiction). 5. TENANT will control the animal at all times in common areas and keep it leashed or carried as required by property rules applied uniformly to all animals. 6. LANDLORD may revoke this accommodation if, after notice and an opportunity to correct, (a) the animal becomes a direct threat to the health or safety of others, or (b) the animal causes substantial physical damage to the property that cannot reasonably be prevented. Executed: [DATE] _______________________________________ TENANT LANDLORD

Template 3 — Request for additional informationPlantilla 3 — Solicitud de información adicional

Dear [Tenant Name], We have received the letter from [PROFESSIONAL] dated [DATE] regarding your request for an assistance animal accommodation. To complete our evaluation, we need: [ ] The letter does not include the professional's license number. Please provide the license number and state of licensure. [ ] We need a signed letter — the version you submitted is unsigned. [ ] The letter was signed more than 12 months ago. Please submit an updated letter dated within the last 12 months. [ ] The professional is not licensed in the state where treatment occurred. Please submit documentation from a professional licensed in [STATE]. All other aspects of your request are under review. We will respond in full within 10 business days of receiving the requested information. Sincerely, [Your name]

When things go wrongCuando hay problemas

Noise, waste & control issuesRuido, desechos y control

Apply your standard animal behavior rules uniformly. An assistance animal can still be subject to the same leash, cleanup, noise, and common-area rules that apply to all animals on the property. What you cannot do is apply a stricter rule to assistance animals than you would to pets — or use the animal's "special status" as an excuse to overlook legitimate violations.Aplica tus reglas de comportamiento uniformemente. El animal está sujeto a las mismas reglas de correa, limpieza y ruido que aplican a todos.

Direct threatAmenaza directa

An accommodation can be revoked if the specific animal is a "direct threat to the health or safety of others" or would cause "substantial physical damage to the property." This is an individualized assessment — it cannot be based on fear of a breed or size. Specific history of aggressive behavior against a person, documented through incident reports, is what gets you there.Puede revocarse si el animal específico es "amenaza directa". Evaluación individualizada — no por miedo de raza o tamaño.

Other residents with allergies or fearsOtros residentes con alergias o miedos

Allergies and fears, even medically documented ones, generally do not justify denying an assistance animal accommodation under federal law. In multi-unit buildings, you are expected to seek accommodations for both parties where possible — different floors, different common area schedules, HVAC separation. This is one of the trickier areas and worth legal consultation.Alergias y miedos generalmente no justifican negar la acomodación.

State law matters more than everLa ley estatal importa más que nunca

With federal guidance withdrawn, state law is now carrying more weight. Some highlights as of 2026:Con la guía federal retirada, la ley estatal pesa más:

  • California (AB 468)Requires a 30-day established relationship between the tenant and the clinician before the clinician can sign an assistance animal letter. Imposes penalties on clinicians and businesses that violate this.Relación establecida de 30 días requerida.
  • Florida (§ 817.265)Misdemeanor for falsifying a disability or animal's qualifications to obtain assistance animal accommodation. Landlords may request certain verifications.Delito menor por falsificar calificaciones.
  • Texas (§ 121.006)Misrepresenting a pet as a service animal is a misdemeanor punishable by fine up to $300 and 30 hours community service.Falsa representación es delito menor.
  • Kentucky (KRS § 383.085)Prohibits breed, size, or fear-based denial of assistance animal requests.Prohíbe negación por raza/tamaño/miedo.
  • Wisconsin (Stat. § 106.50)Bars any restrictions based on breed, size, or weight for assistance animals.Prohíbe restricciones por raza/tamaño/peso.
  • New YorkState Human Rights Law extends beyond FHA for housing discrimination; New York City has additional protections.Derecho humano estatal extiende más allá de FHA.

When state law is more protective of the tenant than federal law, state law controls in your jurisdiction. Consult local counsel — the field moved in 2025 and 2026 legislation is still shaking out.Cuando la ley estatal es más protectora, controla.

Verify a TheraPetic® letter instantlyVerifica una carta TheraPetic® al instante

Every letter issued by our Licensed Clinical Doctors gets a unique verification URL and a 6-character verification code printed on the document itself. You can confirm authenticity in seconds — no phone calls, no HIPAA releases, no wait.Cada carta emitida tiene una URL de verificación única y código de 6 caracteres.

officialserviceanimal.com

This is not legal advice Esto no es asesoramiento legal

TheraPetic® is a 501(c)(3) nonprofit mental healthcare provider network. We're the best resource in the industry for understanding assistance animal documentation — but we're not your lawyer. For any specific dispute, especially one likely to result in a HUD complaint or litigation, engage counsel licensed in your state. Fair housing attorneys routinely offer free initial consultations.TheraPetic® es una red 501(c)(3). Somos el mejor recurso para documentación — pero no somos tu abogado. Para disputas específicas, consulta asesoría legal.